The Bureau of Professional Standards & Integrity (formerly Internal Affairs) is obligated to determine the appropriate findings at the conclusion of administrative internal investigations to protect and preserve the integrity of the Sheriff's Office and its employees.
The Bureau of Professional Standards & Integrity assumes responsibility for the appropriate review and investigation of all complaints and allegations of employee misconduct. The complaints and allegations shall be investigated fairly and impartially to ensure an unbiased investigative and disciplinary process.
Schedule of Operation
The Bureau of Professional Standards & Integrity is committed to conducting fair and impartial administrative investigations on behalf of departmental employees and the citizens of Shelby County, Tennessee. The office is located at 1080 Madison Avenue, Memphis, Tennessee, 38104. The normal office hours are scheduled from 8:00 a.m. to 4:30 p.m., Monday through Friday.
A B.P.S.I. investigator will be available on-call, weekends, holidays and after normal office hours, to respond to any notifications or calls from the Communications Division or the appropriate command.
Complaints or allegations made by the public against the Shelby County Sheriff's Office or its employees can be registered during normal office hours at the Bureau of Professional Standards & Integrity Office. Additionally, complaints can be lodged by using our office email address at:
These concerns can be made anonymously, if warranted, or made with the intention of receiving a call back from a member of the B.P.S.I. Staff.
All persons requesting information on the Bureau of Professional Standards & Integrity complaint process shall be properly advised by authorized office personnel, in person or by telephone.