Protecting those in our care and custody at the Shelby County Jail
Our Mission Statement
The Shelby County Jail is an accredited facility with the American Corrections Association. The average daily census for the two facilities for men and women is almost 3,000 inmates. Yearly bookings average 56,000.
Male inmates are housed in downtown Memphis at 201 Poplar Avenue. The women’s facility is in east Memphis at 6201 Haley Road.
The Chief Jailer and his staff provide continuous oversight of operations and daily expenses. Monthly and weekly meetings with unit managers track bookings, processing times and inmate program involvement.
The Shelby County Jail also houses an average of 70 juveniles per day who are being held for violent crimes.
In accordance with the National Prison Rape Elimination Act of 2003 (PREA), the Shelby County Sheriff's Office (SCSO) has a zero-tolerance policy relating to sexual assault, rape and sexual misconduct. If your family member is an inmate in this facility and feels that he/she has been a victim of sexual misconduct, harassment, or assault, it must be reported to a staff member immediately. This can be done by the inmate or family member in several methods. Contact the Sexual Assault Hotline Number at 901-222-4781 for more information. Mental Health staff is also available for crisis care 365 days a year to listen and offer support for the inmates. Click to view policy 839 Inmate Sexual Assault (PREA)
Visitor Rules and Regulations
Sheriff Inmate Handbook (click on preferred version to view)
Prison Rape Elimination Act (PREA) (click on preferred version to view)
Shelby County Jail Inmate Services
Need to get someone out of jail?
Official Jail Information Phone
GTL's AdvancePay allows the family members and friends of inmates to set up prepaid calling accounts to pay the fees for collect call charges.
How It Works
AdvancePay allows inmates to call your telephone number without the restrictions of standard billing. When an inmate attempts to dial a blocked number, the inmate is placed on hold and AdvancePay will provide the option to the called party to set up a prepaid account. After the prepaid account is established, collect calls to the telephone number may be placed up to the prepaid amount in the account. After the amount of money is used, the system will prompt the user to add funds to their AdvancePay account.
The easiest way to establish an AdvancePay account is through GTL's automated phone system with either $25.00 or $50.00 made via credit card. Alternately, customers can go to www.gtl.net and click on the web payment link. New deposit services are available on the GTL site. (www.OffenderConnect.com)
In addition to the automated phone system and website, accounts can be established and payments can be made through the AdvancePay customer service department, Western Union, and by mailing checks or money orders.
The system is completely automated and can be accessed by calling the following numbers:
Block Inmate Calls
To have GTL block your residence number from receiving phone calls from Shelby County Jail phones, call GTL at 1-877-856-3184.
How to Request a Refund
Should you or another person accidentally accept an unwanted call from a jail inmate, call 1-877-650-4249 to request a refund.
Billing and Customer Service Issues: 1-877-856-3184, Option 1
The AdvancePay Service Department is ready to answer all billing related questions:
Toll Free Number: 1-866-230-7761
Fax Number: 251-473-2802
Hours of Operation:
Monday-Friday 7am to 11pm, CST
Saturday & Sunday 8am to 7pm, CST
AdvancePay Service Dept.
Denver, Colorado 80291-1722