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How to contact us by phone

The Shelby County Sheriff’s Office receives hundreds of calls each day. Dispatchers in the Communications Division prioritize those calls into three categories. Calls with “life or death” circumstances are known as “Priority One” calls. “Priority Two” calls ask officers to respond to the crime scene as soon as possible without the use of any warning lights or sirens. “Priority Three” calls are to be answered at officers’ earliest convenience.

Only use 9-1-1 for Emergencies

If you have a situation that requires assistance but is not life-threatening, call the public safety agency listed below that serves your area.

Bartlett Police...............901-385-5555

Memphis Police...............901-545-2677

Collierville Police..........901-853-3207

Millington Police..............901-872-3333

Germantown Police......901-754-7222

Shelby County Fire..........901-379-7070

Memphis Fire.................901-458-8281 Shelby County Sheriff.....901-379-7625


Sheriff's Office Bureau Contact Phone Directory Listing

Division Email
(Click on each link to send email)
Phone Contact
General Info. Sheriff's Office 901-545-5500 Front Desk
Special Assistant to the Sheriff 901-545-5901 Ron Taylor
Executive Assistant to the Sheriff 901-545-5503 Lucy Moore
Accreditation Manager 901-545-2863 Jim Wilson
Internal Auditing 901-545-5633 M. Dunn
Budget & Finance 901-545-5488  
Bureau of Professional Standards & Integrity 901-545-5515 Bill Cash
Lt. O. Harris
Civil Process 901-379-7400 Capt. T. Yarbrough
Communications 901-379-7625 L. Kelley
Counseling Services 901-545-5406 R. Harrell
Jury Info 901-545-4065 Clyde Carson
Courts/Criminal Division 901-545-5547 Insp. Todd Cash
Crime Prevention 901-867-1401 Lt. J. Pagenkopf
Emergency Services 901-867-1440 Lt. R. Rhea
Sgt. M. Harker
Fugitive 901-545-5620 Insp. S. Crouch
Capt. Newt Schaeffer
General Investigations Division 901-545-5600 Insp. M. McEachran
Capt. N. Lucchesi
Homeland Security 901-947-0500 Capt. Dale Lane
Information Systems 901-545-3067
901-545-5188
901-545-4754
Ed Raper
W. Downen
IS Front Desk
Jail Information Line 901-545-5660  
Jail East 901-379-7900  
Jail 901-545-2431
901-545-5660
R. Moore
R. Bowers
Legal Office 901-545-2139 Debra L. Fessenden
Metro DUI 901-867-1460 Lt. J. D. Moore
Metro Narcotics/Street Crimes 901-545-5590 Capt. W. Goudy
Lt. D. J. Ducrest
Patrol 901-867-1402 Insp. B. Allen
Capt. B. Cobb
Traffic 901-867-1420 Lt. R. Nelson
SC Govt HR - Deputy Admin. 901-545-5581 Mike Lewis
SCSO - HR Advisor 901-545-5490 J. Buhr
SCSO - HR Advisor 901-545-5490 R. Sherman
HR - Employment Services  901-545-5490 Artunyala Hunter
HR - Employee Relations  901-379-7004 R. Snodgrass
HR - Payroll 901-545-5541 Lillie Walton
Programs 901-867-1401 Lt. J. Pagenkopf
Public Relations 901-545-5532
901-545-5686
M. Hulon
G. Morris
Purchasing 901-545-5507 B. Pittman
Range 901-372-5200 Capt. C. A. Boyd
Report Center 901-545-3180 Curtis Turner
Reserves 901-867-1440 Lt. R. Rhea
Sgt. M. Harker
Criminal History
Records & ID
901-545-5656 H. Wren
SCSDA 901-373-7997 Dan Chapman
SWAT Team 901-382-7954 Lt. J. Settles
Traffic Records 901-545-5520 Sgt. J. Blackburn
Training Academy 901-387-5750 J. Ruff
Special Services 901-867-1455 Lt. R. Rhea
Sgt. M. Harker
BPSI- Commissions & Compliance 901-545-5509 Sgt. Dallas Drews
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