Bureau of Professional Standards and Integrity
The Bureau’s mission is to maintain the highest standards of excellence to the citizens of Shelby County through service, integrity, accountability and dedication. We facilitate and monitor the individual bureaus within the Sheriff’s Office for compliance with state and federal regulations, ensure fair and impartial investigations, monitor the administration of appropriate discipline, monitor secondary employment, monitor the Sex Offender Registry and provide support to each bureau in the Sheriff’s Office to uphold the law with absolute integrity.
How to file a complaint:
Complaints may be filed in person at 1080 Madison Avenue, Memphis, TN 38104, during regular business hours or CONTACT US BY EMAIL. Regular business hours are 8:00 a.m. to 4:00 p.m., Monday-Friday.
Additional information regarding the complaint process can be obtained by calling 901-222-5700 during regular business hours.
Additionally, complaints can be lodged via email:
Contact Us by Email
Commissions and Compliance
The Office of Commissions, Employment and Weapon Compliance processes requests from municipal law enforcement agencies and other government agencies for authorization to carry firearms in Shelby County, Tennessee. The Office of Commissions, Employment and Weapon Compliance procedures are continually updated to comply with changes in the laws of Tennessee that govern this office, as well as changes in the Sheriff’s Office policy and procedures. This office conducts local background checks for firearms permits, which are issued by the State of Tennessee. This office currently processes 300-500 applications per month. This office currently has a staff of two clerical workers, one administrative technician and one commander.
Additional responsibilities of this office include processing all potential employees of the Shelby County Sheriff’s Office, Special Deputy Commissions, Retired Officers, Bondsmen, Process Servers and Secondary Employment of all commissioned officers. This process includes scheduling appointments, fingerprints, conducting local reference checks, and completing range qualifications before identification cards are issued. Bonds and range qualifications must be renewed annually for Special Deputies and Retired Officers identifications.
The Applicant Processing Unit’s responsibilities include making photographs of all successful candidates, fingerprinting of all full time employees, Reserves, Emergency Services, Jail Volunteers and all others cleared by the Bureau of Professional Standards and Integrity and designated to receive ID cards as deemed required by the Sheriff’s Office. The Office of Commissions, Employment and Weapon Compliance office processes all fingerprints and photographs for all handgun applicants, bail bondsman and process servers.